Virtual Chair Help

If you need assistance navigating Virtual Chair, you can contact a support person in one of the following ways:

Help Desk

In (virtual) Person

  • Walk to a virtual Helpdesk to discuss your question directly. Helpdesks will be located in the lobby

  • Chat one-on-one with a Helpdesk staff member by scrolling through the participant list and clicking on their name, then “message”. You can also search for the Helpdesk staff member using the search bar, found above the list of participants.
     

     

Via Email

  • Email the Virtual Chair staff to alert them if you have trouble navigating the event space     on gather.town; they are available at the unique help email found on your event’s  landing page.
  • Or email help@virtualchair.net and put the name of the event you’re attending in the subject line.

In order for Virtual Chair’s Helpdesk team to best assist you, it is recommended that you confirm which browser you are using, and provide either a screenshot or a description of the specific webpage where you encountered an issue. Specific information on troubleshooting audiovisual connection issues is available by clicking here.

Via the Web