If you need assistance navigating Virtual Chair, you can contact a support person in one of the following ways:
In (virtual) Person
Walk to a virtual Helpdesk to discuss your question directly. Helpdesks will be located in the lobby
Chat one-on-one with a Helpdesk staﬀ member by scrolling through the participant list and clicking on their name, then “message”. You can also search for the Helpdesk staﬀ member using the search bar, found above the list of participants.
- Email the Virtual Chair staﬀ to alert them if you have trouble navigating the event space on gather.town; they are available at the unique help email found on your event’s landing page.
- Or email firstname.lastname@example.org and put the name of the event you’re attending in the subject line.
In order for Virtual Chair’s Helpdesk team to best assist you, it is recommended that you conﬁrm which browser you are using, and provide either a screenshot or a description of the speciﬁc webpage where you encountered an issue. Speciﬁc information on troubleshooting audiovisual connection issues is available by clicking here.
Via the Web